Optimizing Public Services to Create a Digital Village in Banjarsari Village, Probolinggo Regency

Optimalisasi Pelayanan Publik Untuk Mewujudkan Desa Digital Di Desa Banjarsari Kabupaten Probolinggo

Abstract

Banjarsari Village is one of the villages that has implemented a village website as a form of digitalization. Digitalization was carried out because the implementation of the village website in Banjarsari Village was still not running optimally. It is hoped that this effort will continue to develop to encourage the realization of a digital village in Banjarsari Village. The aim of this activity is to describe the efforts made by the Banjarsari Village government to overcome data that is not well managed in order to improve the quality of effective and efficient public services. The method used is a qualitative method with a descriptive approach. The observation results show that there is a revitalization of public services in Banjarsari Village by re-implementing the village website in its services. The success of implementing a village website in Banjarsari Village is reviewed through 10 factors, namely information, technology, processes, values and goals, human resources, financial resources and time, institutions and structures, regulations, leadership and commitment, and support from the community. This factor supports efforts to maximize the quality of effective and efficient public services, as well as pushing Banjarsari Village towards a digital village. Of these ten factors, processes, regulations, values and goals, as well as leadership and commitment are factors that strengthen the implementation of village websites as supporters of digitalization-based public services. Six other factors still require development in implementation. This is a recommendation for the village government and a theme for further service activities.